Find the current status of Tableau Cloud on the Tableau Trust site, this includes info on site downtime and planned maintenance. All fixed issues can be found in Release Notes. If the file is larger than 5MB, see Sending Large Files. Use this list to see if an issue affecting you is already known and decide when to upgrade. zip archive to Tableau Technical Support. Windows: Right-click the Logs folder, and select Send to > Compressed (zipped) folder. Mac: Ctrl-click the Logs folder, and select Compress “Logs”. Navigate to the My Tableau Repository folder.This step ensures that all errors are recorded in the log file. Close all Tableau Desktop sessions that are open on your computer.Take screenshots of any error messages and attach to the support case along with a note indicating date and time when the issue occurred.Start Tableau Desktop and reproduce the issue.This effectively archives the outdated logs and will force Tableau Desktop to create a new and clean Logs folder when the issue is reproduced in Step 2 below. In the My Tableau Repository folder, rename the current Logs folder to Logs_Backup.
Note: If you’re not sure where your repository is located, open Tableau Desktop and select File > Repository Location. Navigate to the My Tableau Repository folder. The default location is /Users//Documents/My Tableau Repository.Note: If the Bridge is in Service mode, please change the Bridge to Application mode before exiting to ensure all Bridge processes are stopped. Close all Tableau Desktop and Tableau Bridge instances on the computer.If you cannot reproduce the issue on demand, skip to Step 3. QuestionHow to package Tableau Desktop log files and send them Tableau Technical Support.ĪnswerIf you can reproduce the error or issue on demand, please start by cleaning the log files.
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